Return Policy
Our standard return policy is 30 days from the ship date.
Return Shipping: Customer is responsible for return shipping charges, unless the item is confirmed defective with the manufacturer. If any product is found to be defective, Nash Medical will promptly exchange the defective product for an identical working version.
RMA (Return Merchandise Authorization): An RMA number is required on all returns. Call Nash Medical for an RMA number and instructions on how and where to return your order. All returns without an RMA number are subject to our 30 day return policy and may not be honored. If the return isn’t honored the item will be returned to the customer at their expense.
Defective Items: All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return and a shipping label will be provided.
Special Ordered Items: All items that are special ordered are non-returnable. This will pertain to items with special color, size, alteration, etc.
Refused Shipment: All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.
List of Return Requirements:
* All returns must be in original factory packaging and undamaged
* All parts, including manuals and batteries, must be returned
* All packaging must be returned
* Manufacturer's product packaging must be in reusable shape with no marking or stickers applied
* Customer is responsible for return shipping
* Insure your return package at the cost of the product in the event your return is lost or damaged
* An RMA number is required
* When returning your order please write on the outside of the return label your RMA number. Do not write on product packaging.
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